Delivery Information

WHERE WE DELIVER

We deliver our Primrose Herd pork to all mainland UK and Isle of Wight addresses. If you wish to order meat for delivery to another location please contact us on 01209 821408 or by email primroseherd@tiscali.co.uk

WHAT WE CHARGE

Our standard delivery charge is £5 but is free on all orders over £100.

DELIVERY DAYS

Our standard delivery days are Tuesday to Friday. All orders are sent by APC courier and will be delivered straight to your door before 5pm on your chosen delivery day.

If there is no one there to receive your delivery we can leave the order in a pre-selected place or with a neighbour. You are able to track your order through the APC website and we will email the consignment number to you as soon as the order has been despatched. It is possible to arrange delivery to a different address such as workplace or a holiday home. Our meat can also be sent as a gift and can enclose a personal message.

Primrose Herd meat is despatched fresh and is individually cut for each order. We use technologically advanced packaging which maintains the temperature of goods for up to 2 days. All our parcels are delivered within 24 hours of leaving our premises and will not have exceeded a safe temperature.
Once you have received the delivery it is your choice to keep the goods in the fridge, freeze them or consume on the day of arrival.

If your order has not arrived on time (by 4 pm) please phone us as soon as possible so we can follow this up for you.

CAN I COLLECT MY ORDER IN PERSON ?

You are welcome to collect your order in person.
You can order online and pick up from our on farm butchery (Thursday to Saturday 10 am – 1 pm), from Truro Farmers Market (Saturday 8 am to 2pm) or Helston (1st Saturday monthly 9.30 am – 1.30 pm).
Just select the appropriate 'collect from' option at the checkout.

ORDERING

Orders can be placed by either completing the online checkout process or by telephone on 01209 821408.
As each order is individually butchered we operate a 3 day turnaround as follows :
Day 1 : Order placed
Day 2 : Order is prepared and despatched by APC couriers
Day 3 : Order is delivered

Order day / earliest delivery day
Monday / Wednesday
Tuesday / Thursday
Wednesday / Friday
Thursday / Tuesday
Friday / Tuesday
Saturday / Tuesday
Sunday / Tuesday
Orders can also be taken in advance - just enter the date of delivery at the checkout.

Payment

Payment is taken by credit or debit card at the time of ordering. We do not accept American Express cards. We can accept payment by cheque but we cannot despatch the order until the cheque has been cleared by our bank.

You will find a detailed invoice with your order.