Frequently Asked Questions
Please check through the answers to some Frequently Asked Questions, or if your query is not below, please contact us on 01209 821408 and we will be happy to help.
Q How much does the delivery cost?
A Standard delivery is £5 but if your goods total £100 or above delivery is free.
Q How quickly can you deliver to me?
A We can deliver all orders in 3 working days.
Q Is there anywhere you don’t deliver?
A We are unable to deliver to the Scottish Highlands, Shetland, Orkney, Channel Islands, Northern Ireland or the Isle of Man.
Q Can I specify a delivery time?
A Our delivery slots are all day, from 8 am- 5pm. If you have any particular requests for where parcels should be left please leave in the “special instructions” box at the checkout. Don't forget our 'Click & Collect' options where you can order online and collect from either our butchery or Helston Farmers Market.
Q Will the meat I have ordered be sent fresh or frozen ?
A All our meat is sent fresh and is packaged ready for home freezing.
Q How long will your meat keep for in the fridge ?
A All meat we supply has an individual use by date on the label. To keep in perfect condition meat must be kept between 0 and 4 deg C and as dry as possible. If you are unsure that the meat will be eaten before its use by date it is advisable to freeze it.