Refunds & Cancellations
We offer an unconditional guarantee as we want you to be completely satisfied with the products received from us. If you are unsatisfied, please contact us on 01209 821408 and we will try to resolve any issues you might have with either a refund or replacement product at our discretion.
Primrose Herd reserve the right to offer conditions on refunds based on quality grounds. We may require you to provide evidence of any quality issue and arrange for these items to be returned to us. All refunds are at our discretion and will be processed within 10 working days of an agreed refund amount.
You have the right to cancel the order until it has been despatched.